When do I need to request my refund and return by? Josie Goya April 28, 2021 22:24 Updated A refund and return can be requested within 14 calendar days of receiving the first box of the subscription. Related articles Can I use the products and still ask for a refund? What is the Smart Art “First Box Guarantee”? What locations qualify for the “First Box Guarantee”? When will my refund be processed? How do I return my box? Comments 0 comments Article is closed for comments.