Can I use the products and still ask for a refund? Josie Goya April 28, 2021 22:25 Updated Yes. Products can be used (first box only) and returned to confirm whether you like the contents of the Smart Art box. Related articles How do I return my box? What is the Smart Art “First Box Guarantee”? When is the “First Box Guarantee” applicable? When do I need to request my refund and return by? What locations qualify for the “First Box Guarantee”? Comments 0 comments Article is closed for comments.